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360 BPM Process

  • RAD - based, honed over 10 years of implementing Workflow systems.
  • Key phases:
    • Capture / review the "as is" business processes.
    • Process - driven system design.
    • Production - line measurement of the implemented processes.
  • Cyclical, continuous improvement.

PREPARE

  • Prepare business case
  • Choose BPM supplier
  • Consult with stakeholders
  • Review cultural considerations
  • Capture baseline metrics

Secure sign-off

CAPTURE

  • Define system boundaries by breadth and depth
  • Capture the process using ICOM principles (Inputs, Controls, Outputs and Mechanisms)

Consult with stakeholders and users

BUILD

  • Generate process models
  • Produce high-level design for proposed system
  • Define As-Is business processes

PROVE

  • Gain stakeholder sign-off for As-Is business processes

Secure sign-off

DESIGN

  • Review As-Is processes to see where they can be improved
  • Complete the overall system design
  • Propose an overall project plan, including costs.

Gain customer acceptance

IMPLEMENT

  • Run training and communication to key stakeholders
  • Execute phased pilot sites
  • Review and implement system wholly

MEASURE

  • Measure and review key performance metrics