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PREPARE
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- Prepare business case
- Choose BPM supplier
- Consult with stakeholders
- Review cultural considerations
- Capture baseline metrics
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Secure sign-off
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CAPTURE
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- Define system boundaries by breadth and depth
- Capture the process using ICOM principles (Inputs, Controls, Outputs and Mechanisms)
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Consult with stakeholders and users
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BUILD
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- Generate process models
- Produce high-level design for proposed system
- Define As-Is business processes
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PROVE
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- Gain stakeholder sign-off for As-Is business processes
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Secure sign-off
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DESIGN
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- Review As-Is processes to see where they can be improved
- Complete the overall system design
- Propose an overall project plan, including costs.
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Gain customer acceptance
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IMPLEMENT
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- Run training and communication to key stakeholders
- Execute phased pilot sites
- Review and implement system wholly
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MEASURE
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- Measure and review key performance metrics
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